Frequently Asked Questions (FAQs)
Everything you need to know about vector artwork formats, minimum order quantities, production turnaround times, physical samples, and pan-India shipping.
Artwork & Files
What file formats do you accept?
We accept vector artwork in PDF (.pdf), Adobe Illustrator (.ai), CorelDRAW (.cdr), and EPS (.eps) formats with all fonts converted to curves/outlines. For photographic or raster designs, we accept high-resolution TIFF, PNG, or JPEG files at 300+ DPI in CMYK color mode.
Orders & MOQs
What's your minimum order quantity?
Our minimum order quantities (MOQs) vary by product line — for example: 25 pieces for 3D Dome Stickers, 50 to 100 pieces for Vinyl and Paper Sticker Labels, 5 units for Roll-Up Standees, and 1 unit for Acrylic Name Plates and Fine Art Canvas Prints.
Production & Lead Time
How long does production take?
Standard production takes approximately 1 to 3 business days following your written approval of the digital PDF soft proof and advance confirmation. High-volume commercial orders or multi-step finishing (such as dome resin curing or die-cut lamination) may take 4 to 6 business days.
Shipping & Delivery
Do you ship pan-India?
Yes! We provide reliable doorstep courier delivery across all 28 states and 8 union territories in India via Blue Dart Express, Delhivery, DTDC, and trusted cargo logistics. Standard surface courier shipping is included for regular orders across all serviceable pincodes.
Samples & Proofing
Can I get a physical sample before a bulk order?
Yes, we provide pre-production physical samples or material swatch samples upon request for high-volume corporate and commercial orders (a nominal sampling fee applies, which can be adjusted against your final bulk invoice). In addition, every order receives a 100% free digital PDF proof before printing begins.
Artwork & Files
Will I see a digital proof before manufacturing starts?
Yes, 100%. Our pre-press team generates a 1:1 high-resolution digital proof highlighting cut contours, bleed margins, and dimensions. Production commences only after your explicit confirmation via WhatsApp or Email.
Billing & Quality
Do you provide official GST Tax Invoices for corporate input tax credit (ITC)?
Yes. Every shipment is accompanied by a statutory 18% GST tax invoice featuring our registered GSTIN and valid HSN codes for seamless corporate ITC reconciliation.
Billing & Quality
What is your policy for damaged, misprinted, or defective customized goods?
We offer a 100% Free Reprint or Replacement Guarantee. If any order arrives damaged in transit or exhibits manufacturing defects diverging from your approved digital proof, notify us with unboxing photos within 7 days of delivery for an immediate free reprint.