Privacy Policy

Brand Labels (a unit of Marvel Sales), operating from Jammu, Jammu & Kashmir, India ("we," "us," "our"), respects your privacy. This policy explains what information we collect when you use brandlabels.in, why we collect it, and how we protect it.

INFORMATION WE COLLECT

• Contact details you give us when placing an order or submitting an enquiry — name, phone number, email address, and delivery address.
• Order details — the products, sizes, quantities, and specifications you request.
• Artwork and design files you upload for custom printing.
• Payment information — we do not store your card, UPI, or bank details. Payments are processed directly by our payment gateway partner; we only receive confirmation that a payment was successful.
• Technical data — standard website analytics such as IP address, browser type, and pages visited.

HOW WE USE YOUR INFORMATION

• To process, manufacture, and dispatch your order.
• To contact you about order status, proofs for approval, or delivery updates.
• To respond to enquiries.
• To meet our legal and tax obligations (invoicing, GST records).
• To improve our website and product offering.

We do not sell your personal data to third parties.

WHO WE SHARE INFORMATION WITH

• Courier partners (Blue Dart, Delhivery, DTDC) — to deliver your order, we share your name, address, and phone number with them.
• Payment gateway providers — to process your payment securely.
• We do not share your artwork files with anyone outside our production team.

DATA RETENTION

We retain order records and associated artwork for [X months/years] to handle warranty, reprint, or dispute requests, after which they are securely deleted.

YOUR RIGHTS

Under India's Digital Personal Data Protection Act, 2023, you have the right to access, correct, or request deletion of your personal data, and to withdraw consent for its use. Contact our Grievance Redressal Officer below to exercise these rights.

COOKIES

Our website may use essential cookies to remember your cart and preferences. We do not use cookies for third-party advertising.

SECURITY

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

GRIEVANCE REDRESSAL OFFICER

CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date.